Shipping policy

This Shipping Policy explains how orders placed through the TRADINGVILLAGE LLC website are processed and delivered.

Processing Time
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.

Shipping Destinations
We currently ship to customers within the United States.

Carriers and Tracking
Orders are shipped using trusted carriers such as USPS, UPS, or FedEx, depending on destination, package size, and logistics availability. Once your order has shipped, a valid tracking number will be sent to your email address. Please allow up to 24 hours for tracking updates to appear in the carrier system.

Estimated Delivery Time
Estimated delivery time is typically 2–5 business days after shipment, depending on destination, carrier performance, weather conditions, and operational factors.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, we may reship the order once additional shipping costs are covered by the customer, or issue a refund minus any shipping-related costs incurred.

Lost or Undeliverable Packages
If tracking indicates that your package has been delivered but you did not receive it, please contact our support team within 7 days. We will assist by reviewing delivery confirmation, initiating a carrier trace when appropriate, and determining the next step based on the case.

Fulfillment
Orders are fulfilled through our U.S. operations and shipped using tracked carrier services.

Customer Support
If you have any questions regarding shipping or your order, please contact us:
Email: info@tradingvillagellc.com

Phone: +1 305 414 0328
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)